Forums › SA Series Discussions › Cannot connect SA44B with Spike › Reply To: Cannot connect SA44B with Spike
Andrew
Hi Causilgey,
I just verified that on Windows 10 Pro the Load VCP checkbox is still present for the Serial Converter A/B USB entries. If you do not see them or the advanced tab, I would wonder if you have installed the USB drivers on the Win10 machine? You can find the installer on the Spike download page or in the installation directory on your PC.
Take a look at the FAQ on the Spike download page, https://productbundlesdemo.kinsta.cloud/spike/ See the question titled, “The Spike software reports “Device Not Found” (SA44/SA124/TG44/TG124 only)”. Follow the troubleshooting steps there.
If you are still unable to get the device working, contact me directly at aj at signalhound dot com.
Regards,
Andrew
