Hello Bruce,
On the PC where you are seeing the issue, how long is the device running in the software before you see this error message? Does it happen immediately/after a few seconds/a couple times of day?
Are you using the same USB cable for all your tests? If not, it might be worth trying a USB cable you know works on another PC.
You can try changing the PC power management options. Go to “Power Options” in the control panel and change your power management settings to “High Performance”. On Windows 10 this might require a few extra clicks to show the “High Performance” option.
At any point did the device work on this PC? Or did it start having issues after a Windows update?
Regards,
