Hi Randy,
Will you give us a call at 1-800-260-TEST Ext. 3. We will likely want to have you send the unit in for a small repair. The USB 3.0 connector on the device is likely the issue here and we can do a number of things to get this behavior resolved. If you want to try a new cable first we can do that, but we have seen this behavior before and it typically is a loose connector. Give us a call and we can discuss things further.
Regards,
A.J.
