Hello Eranz,
Unfortunately if the firmware update process fails for any reason, the device becomes unusable. At that point, we will need to receive the unit and re-flash the internal memory. If you are in the US or Canada, you can send the unit to us and we will do this for you, for free. You can set up a repair by calling us at 1-800-260-TEST or emailing me at
aj at signalhound dot com.
If you are outside the US or Canada, you can do this through the distributor, they will send the unit to us.
Either way, no charge other than shipping to us.
Failed firmware updates seem to be more common in older devices. If we receive a device and determine the failure is due to other reasons, and not just a failed firmware update, then we would discuss other repair options.
If you have other units which have failed for other reasons, we do offer a flat repair fee. Contact us for the latest information regarding pricing.
Regards,
A.J.
