Hi Wdoug,
Let me preface, version v2.15 is a older version of the software. It has been replaced with by our latest spectrum analyzer application called “Spike” which can be downloaded here. http://www.productbundlesdemo.kinsta.cloud/Spike. It only runs on Win 7/8/10. Are you on one of these systems and would be able to try it?
If you need to stay with our older software, this message usually means that the software was unable to download the calibration file from our server. The first time our older units are ran on a particular PC, the software looks for a cal file on our server and pulls it to your PC. Ensure you have a connection to the internet before trying again. Also ensure the device is plugged in and the LED is green before running the software. If it still continues to fail, email us at support at signalhound dot com referencing this conversation and with your serial number.
If your device is older, there is a possibility the file isn’t currently on the server, which will cause the Spike software to stop on this step as well. Contact us as well if this is the issue.
Regards,
A.J.
