Hello Han,
As a preliminary check, have you installed the USB driver from the http://www.productbundlesdemo.kinsta.cloud/Spike page? When you install it, it will require you to run as administrator (Right click -> Run as Administrator)
You have the necessary y-cable for power? You should connect both PC side connections first before the SA124 side. You should see a green solid LED if the device is properly powered.
Typically connecting a device to the PC for the first time will cause the PC to “load” the driver. You should see some activity in the task bar noting this. It should notify you when done. This can take anywhere from 10 seconds to 1 minute. If you try to launch Spike before this completes, you will get the Device not found error message.
Most customers experience issues with our products on Apple computers, whether in a virtual machine or natively through bootcamp. I would try getting it to run successfully on the PCs first before the Macs.
Sometimes, anti-virus software conflicts with our devices and needs to be disabled/reduced.
I look forward to your response.
Regards,
A.J.
