Hello facotl,
Is the LED on the device solid green? Have you tried a different usb port? When the device is plugged in, check under the device manager->Universal Serial Bus Controllers tab and you should see “USB Serial Converter A” and B. If they are there, right click -> Properties. Under the advanced tab, ensure the “Load VCP” checkbox is not selected.
Also, is this the first computer you have tried? If it is possible to try on another computer, it would help rule out certain issues, like a bad cable/hardware.
Let’s start with this, I look forward to your response.
Regards,
A.J.
